Governance
Built to be audited.
Posture
SOC 2 Type II in progress
Audit under way. Interim report available on request.
Read-only scopes, always
Write access to a CRM, jobs platform, or call data is never requested.
Algorithm-only scoring
Every score is computed. Overrides do not exist, for customers or for us.
Anonymized at ingest
Identifiers are stripped before aggregate analytics. No training on identified rows.
Data handling
What we read
Operational metrics for the AI agents a customer runs: response time, override rate, throughput against benchmark, customer satisfaction, uptime, tenure, data volume, and outcome events tied to those agents.
What we never read
A customer's customers. Personal data belonging to end users is never requested, never ingested, and never scored.